1. Agreement
These terms form a binding agreement between DomiTech Solutions (“we”, “us”) and the business that registers an account (“you”, “the Customer”) for use of DomiTech POS (“the Service”). By creating an account or using the Service, you accept these terms. If you are registering on behalf of a business, you confirm you are authorised to bind it.
2. The Service
The Service is a cloud point of sale and business management platform providing sales processing, inventory control, credit sales tracking, supplier and purchase records, expense tracking, invoicing, VAT reporting and multi-branch management, accessed through a web browser.
We may add, change or remove features to improve the Service. Where a change materially reduces functionality you rely on, we will give you reasonable notice.
3. Accounts and security
- You must give accurate registration details and keep them current.
- You are responsible for everything done under your account and your branch users’ accounts.
- Create a separate login for each staff member. Shared logins destroy the audit trail and we cannot investigate disputes where they are used.
- Keep passwords confidential and tell us immediately at support@domitechpos.co.ke if you suspect unauthorised access.
- We may suspend an account we reasonably believe is compromised, in order to protect your data.
4. Free trial
New businesses receive one month of free use from the date of registration, with full functionality and no payment details required. Free setup, product loading and staff training are included. At the end of the trial, you either subscribe or your account is suspended. We do not auto-charge you, because we do not hold your card.
The trial is one per business. Registering additional accounts to extend a trial is a breach of these terms.
5. Fees and payment
| Plan | Price | Covers |
|---|---|---|
| Monthly | KSh 1,000 per branch, per month | Full POS features, unlimited transactions, single-branch use, updates and support |
| Lifetime | KSh 30,000 one-off | Everything in Monthly, plus multi-branch support, priority support, custom branding and training |
- All prices are in Kenya Shillings and, unless stated otherwise, exclusive of any applicable taxes, which are added where the law requires.
- Monthly fees are payable in advance for each period.
- Payment may be made by M-Pesa or any other method we advise. A receipt is issued for every payment.
- We may change prices with at least 30 days’ written notice. A price change does not affect a period already paid for, and never applies to a Lifetime licence already purchased.
6. Late payment and suspension
If a subscription payment is not received by the due date, we may suspend access to the account after giving notice. Suspension freezes access; it does not delete your data. Access is restored once the outstanding amount is paid. Your data is retained through a grace period following suspension, after which it may be deleted in line with our Privacy Policy. Export your data before that period ends if you do not intend to return.
7. What the “lifetime” licence means
A Lifetime licence is a one-off payment granting a perpetual right to use the version of the Service we operate, together with updates, for as long as we continue to offer the product commercially. It is tied to the purchasing business and is not transferable to another business without our written consent. It does not cover third-party hardware, internet connectivity, or bespoke development work requested outside the standard product.
8. Cancellation and refunds
- You may cancel a monthly subscription at any time. Access continues to the end of the period you have paid for.
- Monthly fees already paid are not refundable for a partial period, since the free trial exists precisely so you can evaluate the Service before paying.
- Lifetime licences are non-refundable once your data has been loaded and training delivered, save where the law provides otherwise.
- We may terminate this agreement for material breach, giving notice and a reasonable chance to remedy where the breach can be remedied.
- On termination for any reason, you may request an export of your data before the retention period expires.
9. Your data and your content
You own your business data: your products, prices, sales, customers, suppliers and reports. We claim no ownership over it. We process it to provide the Service and in accordance with our Privacy Policy.
You are responsible for the lawfulness of the data you enter, including having a proper basis to hold personal data about your customers and staff, and for the accuracy of the figures you record.
10. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose, including falsifying financial or tax records.
- Resell, sublicense or white-label the Service without our written agreement.
- Reverse engineer, copy or attempt to extract the source code of the Service.
- Attempt to access another business’s account or data, or probe, scan or overload our systems.
- Upload malicious code, or content that infringes another party’s rights.
11. Support and availability
Support is provided by phone, WhatsApp and email during our published hours, with priority handling for Lifetime customers and live incidents. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Planned maintenance is scheduled outside peak trading hours wherever possible and announced in advance.
The Service depends on your internet connection, your hardware and your power supply. Failures in those are outside our control.
12. Tax and compliance
The Service produces reports and records to assist with VAT and other filings. You remain responsible for your own tax compliance, for the accuracy of what you file, and for meeting any KRA requirements applicable to your business, including electronic invoicing obligations. We are not your tax adviser, and nothing in the Service constitutes tax or accounting advice.
13. Intellectual property
The Service, its software, design, documentation and the DomiTech POS name and marks are and remain our property. Your subscription grants a non-exclusive, non-transferable right to use the Service for your own business. Nothing transfers ownership of our intellectual property to you.
14. Limitation of liability
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by Kenyan law, we exclude implied warranties and are not liable for indirect or consequential loss, loss of profit, loss of business, or loss arising from your own inaccurate data entry.
Our total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid us in the twelve months immediately before the event giving rise to the claim.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, or for death or personal injury caused by negligence.
15. Backups
We run automatic backups as part of the Service and take reasonable care to protect your data. You are nonetheless encouraged to export key reports periodically. We do not accept liability for data loss where you have not used the export facilities available to you.
16. Force majeure
Neither party is liable for failure to perform caused by events beyond reasonable control, including national power or internet failures, acts of government, civil unrest, fire, flood or pandemic.
17. Changes to these terms
We may revise these terms. The current version is always published on this page with its date. Material changes are notified to account holders by email or through the dashboard at least 30 days before taking effect. Continuing to use the Service after that date means you accept the revised terms.
18. Governing law and disputes
These terms are governed by the laws of Kenya. Both parties agree to attempt to resolve any dispute in good faith by discussion first. Failing that, the dispute is subject to the exclusive jurisdiction of the courts of Kenya.
19. General
If any provision is found unenforceable, the rest remains in force. Failure to enforce a right is not a waiver of it. These terms, together with the Privacy Policy, are the entire agreement between us regarding the Service.
20. Contact
DomiTech Solutions
Nairobi, Kenya
Email: info@domitechpos.co.ke
Phone: 0727 925 557